Ahmed Salah

Handle customer issues through structured troubleshooting, clear explanations, and timely feedback. Provide support in line with customer maintenance and support agreements, ensuring SLA and OLA compliance.

Provide subject-matter guidance and respond to complex queries within area of expertise. Support development of project documentation, training materials, and manuals, and contribute to policies and procedures.

Diagnose and resolve technical faults, network issues, and hardware/software problems. Install and configure hardware and software, and assist customers by phone, email, and chat.

Research destinations, travel options, prices, customs, weather, and customer reviews. Assess customer needs and recommend suitable travel packages and services, coordinating travel arrangements.

Identify and contact prospective customers, conduct product demonstrations, and develop relationships. Monitor market trends and identify sales opportunities, preparing sales reports for management.

Qualify leads and route them to the sales team, schedule meetings, and follow up with prospects. Track and report lead status to support pipeline visibility.

Handle customer inquiries and technical issues while promoting relevant services. Support sales target achievement and train and mentor junior agents.

Promote products and create websites for small and medium-sized businesses. Respond to customer inquiries through email and live chat.

Handle billing inquiries and resolve customer technical issues. Report individual and team performance.

Migrate existing customers to higher data plans suited to usage and needs. Identify customer needs, handle billing inquiries, and maintain customer satisfaction.

Bachelor's degree in Business/Commerce from Helwan University, completed in May 2020.