『DSK』Ahmed User

I've supported Verizon customers at Concentrix, progressing from Customer Care Representative to Tier 1 Technical Support through strong troubleshooting performance.

I diagnose mobile phone, smartwatch, app, and network issues, guiding customers through clear step-by-step solutions. I also handle billing inquiries, plan changes, upgrades, replacement orders, and unresolved service follow-ups.

At Teleperformance supporting Expedia, I managed reservations, changes, cancellations, and travel-service upgrades. Previously at Webhelp supporting DiDi, I helped drivers and riders resolve app glitches and ride-matching issues by phone and live chat.

With a Bachelor's degree in Computer Science, I bring coding exposure and academic knowledge of data structures and algorithms. I communicate professionally in English and Arabic and work independently within detailed procedures and escalation guidelines.