Yonatan Ayalew
@yonatanayalew
Customer experience and market relations coordinator at ARLink28, supporting market research, business development, and growth initiatives.
EthiopiaWhat I'm looking for
At ARLink28 Aviation, I focus on customer experience, business development, market research, and market analysis while supporting market relations and growth initiatives.
At ABRHA ABAY IMPORTS, I develop sales strategies, identify business opportunities, and maintain customer relationships while promoting imported products.
At Ethiopian Airlines, I handle international flight departures and customer and passenger service while working to maintain tight schedules and customer satisfaction.
My experience also includes customer service, sales, marketing, market research, and business development. I enjoy roles that involve understanding people, solving problems, and finding practical ways to improve business and customer experiences.
Experience
Work history, roles, and key accomplishments
Customer Experience and Market Relations Coordinator
ARLink28 Aviation
Sep 2026 - Present (1 month)
Focuses on customer experience, business development, market research, and market analysis while supporting the company's market relations and growth initiatives.
Sales and Marketing Manager
Abraha Abay Imports
Aug 2024 - Present (2 years 2 months)
Responsible for developing sales strategies, identifying new business opportunities, maintaining customer relationships, promoting imported products, negotiating with clients, coordinating with suppliers and sales team, monitoring market trends, and ensuring customer satisfaction to achieve sales targets.
Part Time Customer Service Agent
Ethiopian Airlines
Feb 2023 - Present (3 years 8 months)
Handles international flight departures and customer/passenger handling while maintaining a tight schedule and achieving organizational goals, ensuring customer satisfaction on an international level.
Contract Customer Service Representative
Adiamat Trading PLC
Jan 2026 - Mar 2026 (2 months)
Handled all incoming calls from clients, managed company emails, processed payment requests, wrote proformas, and handled tenders while developing the business.
Volunteer Consultant and Customer Handling
Ethiopian Diabetes Association
Jul 2021 - Jan 2022 (6 months)
Volunteered in customer handling, advising and informing customers, auditing company assets, and managing and organizing events and fundraisers.
Education
Degrees, certifications, and relevant coursework
National Aviation College
Bachelor's Degree, Hospitality Management
2018 - 2023
Pursued a Bachelor's degree in Hospitality Management at National Aviation College from 2018 to 2023.
Tech stack
Software and tools used professionally
Availability
Location
EthiopiaAuthorized to work in
Salary expectations
Social media
Job categories
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