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Tsebaot Tsegaye

@tsebaottsegaye

Customer success and B2B client relations professional at Yango, maintaining 4.6/5 customer satisfaction while resolving complex issues.

Ethiopia

Message

What I'm looking for

I'm interested in supporting account health, proactive engagement, and growth within existing client relationships.

At Yango, I supported customers across calls, in-app, and social channels, maintaining approximately 4.6/5 customer satisfaction and 2–5-minute response times. I investigated complex service issues and coordinated follow-through to help rebuild customer trust.

At Collab Systems, I coordinated client projects, maintained B2B relationships, and contributed to five wins from eight tender submissions. I also lead ongoing freelance campaigns, including the Chapa.et B2C launch across Instagram and TikTok, and manage events such as an interactive digital art exhibition attended by close to 1,000 people.

Experience

Work history, roles, and key accomplishments

Current

Events Manager / Event Lead

Current

Self Employed

Led corporate and non-corporate events for 200-1,000 attendees, coordinating vendors, budgets, and logistics. Managed multiple stakeholders and time-sensitive requirements from planning to execution.

Event Management Vendor coordination Budget Management Logistics Stakeholder Management Time Management

Current

Freelance Digital Marketer & Campaign Lead

Current

Self Employed

Led digital marketing campaigns for small businesses, including a successful B2C launch for Chapa.et. Developed strategies and content for TikTok and Instagram, and managed client relationships.

Digital Marketing Social Media Marketing TikTok Instagram Campaign Strategy Content Creation Client Management Creator Coordination

Customer Support Specialist

Yango

Jul 2023 - Sep 2026 (3 years 2 months)

Maintained high customer satisfaction and resolved complex disputes in a high-volume support environment. Coordinated with internal teams and used proprietary systems to investigate and resolve cases.

Customer Support Issue Resolution De escalation Ticketing Systems Communication Skills Empathy Investigation Coordination

Digital Marketing & Customer Service Lead

Hey Trading

Jan 2023 - Jun 2023 (5 months)

Developed digital marketing strategies while managing client communication and customer service needs. Supported customers through multiple channels and handled complaints and escalations.

Digital Marketing Customer Service Communication Skills Complaint Handling Escalation Management

Project Manager

Collab Systems

Jun 2022 - Jan 2023 (7 months)

Coordinated multiple client projects and contributed to business development through proposals and presentations. Managed project scope, timelines, and resources across various project types.

Project Management B2B Client Relations Proposal Writing Tender Preparation Stakeholder Communication Cross functional Coordination Performance Monitoring

Digital Marketer & Content Writer

YeBehir Marketing Agency

Feb 2022 - May 2022 (3 months)

Built client-facing marketing strategies and content based on business, product, and brand requirements.

Digital Marketing Content Writing Strategy Development

Digital Marketing Manager & Content Writer

Lole Taxi & Delivery Service

Jun 2020 - Jun 2021 (1 year)

Managed brand promotion and digital content while supporting customer complaint resolution and trust recovery.

Digital Marketing Content Writing Brand Management Customer Service

Content Writer

Guaya Studios

Jan 2020 - Jun 2020 (5 months)

Created social-media and campaign content supporting the promotion of digital creative services.

Content Writing Social Media Campaign Content

Project Manager

Timert Lehiwot Ethiopia

Nov 2019 - Jan 2020 (2 months)

Prepared proposals and presentations for embassies, investors, and donors; coordinated project budgets, timelines, teams, outreach, and partner relationships.

Project Management Proposal Writing Presentation Skills Budget coordination Stakeholder Management

Customer Service Representative

Soram Industries & GDM Ethiopia

Jun 2018 - Jun 2019 (1 year)

Handled frontline customer communication and complaints, prepared proposals and presentations for potential clients and investors, and supported client and partner relationships.

Customer Service Communication Skills Proposal Writing Presentation Skills Client Relations