GMGetachew Mulu
@getachewmulu
Dynamic Customer Relationship Manager with a passion for client engagement.
EthiopiaWhat I'm looking for
I am a dedicated Customer Relationship Manager with over 6 years of experience in enhancing customer loyalty and driving business growth. My journey in this field has been fueled by a passion for delivering exceptional service and building long-lasting relationships with clients. I hold a Master’s degree in Accounting and Finance from Admas University, which has equipped me with a strong analytical foundation to understand and meet customer needs effectively.
Throughout my career, I have developed a proven track record in managing customer accounts, resolving issues efficiently, and leveraging data to inform strategic decision-making. My international certifications, including Marketing & Retail Analytics, CMSA®, CBCA®, and FPWMP®, further enhance my ability to implement effective customer engagement strategies. I thrive in collaborative environments and enjoy working with cross-functional teams to support sales initiatives and improve overall customer experience.
Experience
Work history, roles, and key accomplishments
Customer Relationship Manager
Abay Bank S.C.
Nov 2024 - Present (6 months)
As a Customer Relationship Manager, I engage with customers to enhance loyalty and satisfaction through effective account management, resolve issues promptly, and analyze feedback to inform strategic planning. I collaborate with cross-functional teams to support sales and drive business growth.
Customer Relationship Management Officer
Abay Bank S.C.
Aug 2023 - Nov 2024 (1 year 3 months)
Managed customer accounts with a focus on relationship building and engagement strategies. Conducted data management and reporting to track customer interactions effectively.
Credit Information and Collateral Registration Officer
Abay Bank S.C.
May 2022 - Aug 2023 (1 year 3 months)
Assisted in maintaining accurate credit information and collateral records, ensuring compliance and accuracy in documentation.
Junior Credit Information Officer
Abay Bank S.C.
May 2021 - May 2022 (11 months)
Supported credit assessment processes and maintained documentation to ensure efficient operations within the credit department.
Customer Service Officer
Abay Bank S.C.
Jul 2019 - May 2021 (1 year 10 months)
Delivered exceptional customer service and resolved inquiries effectively, contributing to customer satisfaction and loyalty.
Graduate Trainee
Lion International Bank S.C.
Mar 2019 - Jul 2019 (4 months)
Completed training in various banking operations and customer service practices, gaining foundational knowledge in the banking sector.
Education
Degrees, certifications, and relevant coursework
Admas University
Master's Degree, Accounting and Finance
2020 - 2022
Completed a Master's degree in Accounting and Finance, equipping with a strong analytical foundation to understand and meet customer needs effectively.
Debre Markos University
Bachelor of Arts, Accounting and Finance
2015 - 2018
Earned a Bachelor of Arts in Accounting and Finance, providing foundational knowledge and skills in financial management and accounting principles.
Tech stack
Software and tools used professionally
Availability
Location
EthiopiaAuthorized to work in
Job categories
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