Open to opportunities

ABDELLA ZEKI ABDELLA

@abdellazekiabdella

Message

Dedicated airline professional with 6 years of customer service experience.

Ethiopia

Message

What I'm looking for

I am looking for a role that values customer service excellence and offers opportunities for leadership and growth.

I am a dedicated and customer-focused airline professional with over 6 years of experience in sales and customer service. My journey began at Ethiopian Airlines, where I progressively advanced through roles at the Call Center and Airport Ticket Office. My commitment to excellence has been recognized with two designations as Supervisor, reflecting my strong leadership and performance.

Currently, I am transitioning from a Sales Manager role in Port Sudan back to Addis Ababa, where I led sales initiatives and managed ticketing operations. My experience includes handling high-volume customer interactions, providing travel solutions, and mentoring new staff. I am passionate about delivering exceptional service and contributing to the growth of the airline industry.

Experience

Work history, roles, and key accomplishments

Sales Manager

Ethiopian Airlines

Oct 2024 - Apr 2025 (6 months)

Led sales and customer service initiatives for the Port Sudan office. Managed ticketing operations, local client relations, and sales reporting. Collaborated with regional sales leadership to meet KPIs and grow market presence.

Sales Strategy Customer Retention Ticketing Client Relations KPIs

Call Center & Airport Ticket Office Agent

Ethiopian Airlines

Apr 2018 - Sep 2024 (6 years 5 months)

Handled high-volume customer interactions and ticket sales at both the call center and airport. Provided travel solutions, itinerary planning, and issue resolution to passengers. Twice designated as Supervisor in the Call Center for outstanding performance.

Customer Service Conflict Resolution Team Coordination Sabre

Education

Degrees, certifications, and relevant coursework

Ethiopian Aviation Academy

Diploma, Marketing & Airport Operations

Completed a comprehensive program focusing on marketing principles and airport operational procedures. Gained expertise in airline ticketing, reservation systems, and customer service strategies relevant to the aviation industry.