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Lakkineni Balasiddaiah

@lakkinenibalasiddaia

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ServiceNow Developer & Administrator specializing in ITSM, ITAM, and CMDB automation.

India

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What I'm looking for

I’m looking for an enterprise ServiceNow role where I can design ITSM/ITAM/CMDB automations, build integrations and workflows, and own production support with SLA-focused delivery in an Agile team.

I’m a ServiceNow Developer and Administrator with 3.5 years of experience in ITSM, ITAM, and CMDB modules. I develop and customize ServiceNow applications using Business Rules, Client Scripts, UI Policies, Script Includes, Flow Designer, and Integration Hub to streamline enterprise workflows.

I’ve built and enhanced Incident, Change, Problem, and Request Management processes, designed Service Catalog items with approval mechanisms, and configured notifications and automated workflows for support teams. I also manage IT Asset Management activities including asset lifecycle, tracking, and compliance monitoring.

From REST/SOAP integrations to bulk data imports and migration using Import Sets and Transform Maps, I focus on reliable delivery and operational stability. I’m ServiceNow CSA Certified and comfortable supporting production operations, resolving issues within SLA timelines, and collaborating in Agile/Scrum ceremonies.

Experience

Work history, roles, and key accomplishments

ServiceNow Developer & Admin

Tata Consultancy Services (TCS)

Mar 2022 - Aug 2025 (3 years 5 months)

Developed and customized ServiceNow ITSM modules (Incident, Change, Problem, and Request Management) and automated workflows using Business Rules, Client Scripts, UI Policies, UI Actions, and Script Includes. Administered ITAM/CMDB processes, integrated with external systems via REST/SOAP APIs, and supported production operations while managing SLAs, approvals, and reporting.

ServiceNow ITSM ServiceNow ITAM ServiceNow CMDB Incident Management Change Management Flow Designer SLA Management