Open to opportunities

Shree Kumar

@shreekumar1

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ServiceNow Developer specializing in ITSM, CMDB, and automation to deliver efficient service workflows.

India

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What I'm looking for

I’m looking for a role where I can design and automate ServiceNow ITSM/CMDB workflows, integrate systems with REST APIs, and support deployments end-to-end in an Agile, ITIL-aligned environment.

I’m a ServiceNow Developer with 2.5+ years of experience designing, developing, customizing, and supporting ServiceNow applications across enterprise environments. My focus is on ITSM modules—Incident, Problem, Change, Request, Service Catalog, Knowledge Management, and CMDB—grounded in ITIL best practices.

I build Client Scripts, Business Rules, Script Includes, UI Policies, UI Actions, ACLs, and Flow Designer solutions using JavaScript. I also integrate and migrate data with REST APIs, Import Sets, Transform Maps, and Update Sets, deploying across Development, Test, UAT, and Production while delivering requirement gathering, testing, deployment, production support, troubleshooting, and scalable outcomes in Agile Scrum and SDLC.

Experience

Work history, roles, and key accomplishments

Current

ServiceNow Developer

Current

Capgemini

Jan 2024 - Present (2 years 6 months)

Developed and customized ServiceNow applications across ITSM, CMDB, Service Catalog, Incident, Problem, Change, Request, and Knowledge Management. Built and configured workflows and integrations using Flow Designer, REST APIs, Import Sets/Transform Maps, and deployment through Update Sets.

Enterprise ITSM & ITAM Implementation

Capgemini

Apr 2025 - Jun 2026 (1 year 2 months)

Implemented and customized ServiceNow ITSM and ITAM to streamline Incident, Problem, Change, Request, Service Catalog, Knowledge Management, and CMDB processes. Automated service request workflows with Flow Designer, managed CMDB data, and integrated external applications via REST APIs.

ServiceNow ITSM ServiceNow ITAM Incident Management Problem Management Change Management Service Request Catalog Knowledge Management CMDB Flow Designer Business Rules Script Includes UI Policies UI Actions ACLs Import Sets Transform Maps REST APIs Service Request Processing

Service Catalog & ITSM Administration

Capgemini

Jan 2024 - Mar 2025 (1 year 2 months)

Supported Service Catalog and ITSM administration in ServiceNow with focus on Incident Management and Request Management. Developed catalog solutions and client-side/custom logic, maintained platform components, and supported production issues.