Looking for a job

Yliana Gomez

@ylianagomez

Message

I resolve customer issues, manage operational data, and improve day-to-day business processes.

Mexico

Message

What I'm looking for

I'm looking for a role where I can combine customer support, data accuracy, and operational coordination to resolve real problems and improve day-to-day processes.

I've supported clients and operations at Mérieux NutriSciences México, resolving inquiries about food testing services, coordinating communications, and scheduling laboratory tests. I bring hands-on experience maintaining accurate records, handling logistics, and keeping customer-facing processes moving.

Across roles at Acercando México, Mercado Libre, Siibal Home Interior Design, and Citric Group Real Estate, I've managed CRM data, supplier relationships, quotes, inventory, and operational reporting. I also launched and manage a gourmet popcorn enterprise, leading a three-person team and using customer feedback to guide marketing and inventory decisions.

Experience

Work history, roles, and key accomplishments

Current

Founder & Operations Manager

Current

Gourmet Popcorn Enterprise

Aug 2025 - Present (1 year 1 month)

Launched and managed a boutique enterprise, driving end-to-end operational efficiency. Led, trained, and supervised a 3-employee team to maintain high customer service standards.

Operations Management Team Leadership Inventory Optimization Supplier Negotiation Marketing Campaigns Customer Feedback Analysis

Customer Care Representative

Mérieux NutriSciences México

Apr 2025 - Jul 2025 (3 months)

Managed client relations by efficiently resolving problems and inquiries about food testing services. Coordinated daily emails, meetings, and phone calls to provide timely operational updates.

Client Relations problem resolution Communication Skills Scheduling Logistics Coordination

Control Desk Assistant

Acercando México S. de R.L. de C.V.

Jan 2024 - Apr 2025 (1 year 3 months)

Sourced suppliers, negotiated quotes for technical equipment, and maintained strong relations to ensure service continuity. Analyzed technical data to optimize operational performance and support management decision-making.

Vendor Management Procurement Data Analysis Administrative Support Tax Compliance

Shipping Representative

Mercado Libre

Jun 2023 - Jan 2024 (7 months)

Updated and indexed products into the company database following official protocols. Verified shipping orders in coordination with cross-functional teams to ensure accuracy.

Data Entry Database Management Order Verification Cross functional Coordination

Project Manager

Siibal Home Interior Design

Jun 2021 - Jan 2023 (1 year 7 months)

Managed HubSpot CRM to optimize client tracking, lead conversion, and customer support workflows. Handled budgeting and logistics, creating quotes in Excel, negotiating with suppliers, and coordinating domestic and international deliveries.

HubSpot Budgeting Logistics Excel Supplier Negotiation Sales Operations Marketing Campaigns

Control Desk Manager

Citric Group Real Estate

Jan 2019 - Jul 2022 (3 years 6 months)

Managed sales team commission structures, calculated payouts, and updated the CRM to ensure accurate property listings and database integrity. Optimized online property visibility by consistently updating inventory across real estate platforms.

CRM Administration Commission Calculation Database Management Digital Marketing Social Media Campaigns

Sales Representative

Quality Hotel & Tours

Oct 2017 - Jan 2019 (1 year 3 months)

Promoted regional tours and managed high-value guest reservations for exclusive amenities and dining. Partnered with transport and service providers to enhance the overall customer experience.

Sales Customer Service Reservations Vendor coordination