Open to opportunities

Luis Alcántara

@luisalcntara

Bilingual customer support and administrative operations professional skilled in records management, reporting, and process coordination.

Mexico

Message

What I'm looking for

I’m looking for a fast-paced corporate role where I can support customers in English/Spanish, manage records and reports, and coordinate processes—while improving operations and growing with a results-driven team.

I’m a Business Administration graduate (degree in process) with experience in administrative support, document management, bilingual customer service, and operational coordination. I’ve worked across customer-facing roles where I reviewed and processed customer documentation, followed up on requests and case resolutions, and maintained accurate records using internal systems.

I’m especially effective in fast-paced corporate environments, bringing strong organizational, analytical, and communication skills to reporting, data entry and analysis, and process tracking. From supervising daily operations to supporting municipal administrative workflows, I’ve built a consistent approach to time management, problem solving, and team collaboration to help teams meet service-level expectations and operational goals.

Experience

Work history, roles, and key accomplishments

Bilingual Agent

Oportun

Aug 2025 - Jun 2026 (10 months)

Provided bilingual customer support in English and Spanish. Reviewed customer documentation, followed up on requests and case resolutions, maintained accurate records in internal systems, and collaborated with cross-functional teams.

Bilingual Customer Support Document Review Customer Support Record keeping Internal Systems Cross Functional Collaboration

Customer Service Representative

Teleperformance

Apr 2024 - May 2025 (1 year 1 month)

Provided customer support exclusively in English to U.S.-based customers. Resolved inquiries and service issues, maintained customer satisfaction and quality standards, and documented interactions by updating customer records.

Customer Satisfaction Quality Standards Documentation Service standards

Production Supervisor

Domino's Pizza

Jun 2023 - Mar 2024 (9 months)

Supervised daily operational activities, including coordinating staff schedules and assignments. Managed opening and closing procedures, ensured compliance with operational standards, and supported customer service and problem resolution.

Staff Scheduling Staff Assignments Operational Compliance Customer Service Support

Administrative Assistant

Municipal Government of Cuautitlán Izcalli

Jul 2022 - Jan 2023 (6 months)

Managed and updated administrative databases and organized/digitized official documentation. Prepared forms, records, and technical files, maintained schedules, handled phone communications, and supported administrative operations through accurate data management.