Lizandro Huerta

Assists automotive dealerships across the United States by qualifying potential buyers and gathering contact information from customer inquiries. Handles inbound inquiries, addresses objections, and schedules appointments using dealership management platforms.

Managed and coached a team of customer service agents supporting a telecommunications client in a high-volume contact center. Monitored performance metrics, implemented coaching strategies, and collaborated with leadership to improve processes and maintain SLAs.

Provided front-of-house customer service while managing food preparation and grill operations in a fast-paced restaurant environment. Prepared menu items efficiently while maintaining quality and food safety standards.

Managed a team within the Client Data Security department, coaching agents to improve KPIs including quality assurance, compliance, productivity, and customer satisfaction. Collaborated with leadership and client stakeholders to enhance processes and maintain security compliance.

Provided customer support across billing, sales, customer service, technical support, and client data security. Handled complex inquiries via phone and chat, consistently met sales quotas, and was recognized as Employee of the Month multiple times.

Completed high school education at Universidad Metropolitana de Monterrey.

Completed courses in Science & Cooking, Food Fermentation, and Digital Marketing Fundamentals.