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Melchisedek Davila

@melchisedekdavila

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I improve remote operations through accurate data management, customer support, and workflow coordination.

Mexico

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What I'm looking for

I'm looking for a remote role where I can improve workflows, maintain accurate data, support customers and teams, and contribute to efficient, well-organized operations.

I've supported BYU–Pathway Worldwide by auditing customer records, tracking daily processes, and maintaining audit-ready case documentation in remote environments.

As an Escalations Specialist, I used internal CRM systems and Microsoft 365 to identify operational gaps, coordinate across teams, and help standardize high-volume workflows.

Previously, I processed and verified high-volume registration and transaction records, cleaned and archived student files, and cross-referenced data across spreadsheets and databases to meet institutional deadlines.

I also bring administrative operations experience from restaurant management and volunteer data and logistics coordination, where I maintained a participant database, supported scheduling, and managed competing priorities under tight deadlines.

Experience

Work history, roles, and key accomplishments

Escalations Specialist

BYU - Pathway Worldwide

Sep 2023 - Apr 2026 (2 years 7 months)

Performed meticulous daily audits of customer records within internal CRM systems, ensuring 100% data accuracy and integrity. Facilitated cross-functional collaboration using Microsoft 365 and maintained strict digital archiving standards.

CRM Microsoft 365 Data Auditing Digital Archiving Process Improvement

Registration Agent

BYU - Pathway Worldwide

Sep 2022 - Aug 2023 (11 months)

Processed, verified, and accurately entered over 15 high-volume registration and transaction records daily, checking documentation against compliance requirements. Maintained exceptional data entry standards and cross-referenced data across multiple systems.

Data Entry Compliance Spreadsheets Database Management

Assistant Manager

Alberto's Mexican Restaurant

Apr 2019 - Apr 2020 (1 year)

Coordinated administrative logistics, scheduled shifts, and managed client/vendor confirmations via digital channels. Handled paper and digital workflows for inventory and daily tracking, auditing manual entry reports with high precision.

Scheduling Inventory Management Data Entry Communication Skills

Data & Logistics Coordinator

Luz de las Naciones Event

Developed and maintained a centralized database to track hundreds of event participants, ensuring accurate data entry and scheduling. Collaborated with coordinators and logistics teams to provide real-time data support under tight deadlines.

Database Management Data Entry Scheduling Collaboration