Chiamaka Precious Okoro
@chiamakapreciousokor
Customer support and virtual assistant delivering empathetic, efficient solutions.
NigeriaWhat I'm looking for
I am a Customer Support and Virtual Assistant with 3+ years of experience providing empathetic, solution-focused assistance across phone, email, and chat. I combine a background in psychology and NGO volunteer work with strong technical skills in CRM tools and office suites to build trust, streamline workflows, and improve client satisfaction.
Throughout my career I have managed high-volume inquiries while maintaining a 95% satisfaction rate, improved response times by 30%, and reduced escalations by 25% through process optimization and timely support. I reliably handle scheduling, document organization, research, and client onboarding to boost efficiency and sales for the organizations I serve.
Experience
Work history, roles, and key accomplishments
Community Manager (Volunteer)
In My Head Mental Health NGO
Jan 2025 - Present (9 months)
Led sensitization campaigns via email, SMS, and live chat and supported community members with safe, judgment-free conversations to increase engagement and awareness.
Customer Support Representative
Dahlia Arcade
Jan 2021 - Present (4 years 9 months)
Managed 50+ daily inquiries with a 95% satisfaction rate and resolved booking, payment, and account issues empathetically while improving response time by 30% through workflow streamlining.
Customer Support & Sales Rep
TopScore eLearning Academy
Nov 2024 - Mar 2025 (4 months)
Supported students and parents with enrollment, payments, and technical issues, increased sales through guided onboarding and reduced escalations by 25% with timely support.
Administrative & Virtual Assistant
Various Clients
Jan 2020 - Dec 2024 (4 years 11 months)
Managed inboxes, calendars, and documents for entrepreneurs, coordinated schedules to prevent conflicts and boosted efficiency by 20%, and provided research and organizational support.
Education
Degrees, certifications, and relevant coursework
Enugu State University of Science and Technology
Bachelor of Science, Psychology
Completed a Bachelor of Science in Psychology focused on foundational psychological principles and research methods.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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