Looking for a job

Yensi Zamora

@yensizamora

Message

I support healthcare patients through high-volume bilingual digital customer service.

United States

Message

What I'm looking for

I'm looking for a remote customer support role where I can use my bilingual English and Spanish communication skills, healthcare digital-support experience, and ability to resolve high-volume customer needs with empathy, accuracy, and timely follow-up.

At Jefferson Dental, I handle 100–250 patient chats daily, helping with appointments, services, insurance questions, locations, and next steps in English and Spanish.

I've supported healthcare digital workflows through scheduling, patient intake, documentation, HIPAA-conscious privacy practices, de-escalation, and escalation routing. I balance speed and accuracy while maintaining a 15-minute-or-less average response time during peak periods, using Dentrix, Denticon, Dolphin, Microsoft Teams, Slack, and web-based chat platforms.

Experience

Work history, roles, and key accomplishments

Customer Support Live Chat Representative

Jefferson Dental

Jan 2022 - Dec 2026 (4 years 11 months)

Handled 100–250 patient chats per day, providing professional and empathetic support for appointments, services, insurance questions, locations, and next steps. Maintained an average 15-minute-or-less response time during peak hours while managing 100+ chats, balancing speed, accuracy, and customer experience.