Jada Thornton

I’m a motivated Criminal Justice student building a strong foundation in customer support, written communication, and administrative work. I bring a detail-oriented approach to handling confidential information and delivering a welcoming, professional experience.

In online remote support, I handled multiple customer conversations at once while resolving billing concerns, account updates, device troubleshooting, and service inquiries through efficient, professional chat communication. I used company databases and digital systems to access customer accounts and resolve issues accurately, while educating customers on products, promotions, and service plans.

At a busy front desk, I managed multi-line phones, verified patient information, scheduled appointments, and processed paperwork while maintaining accurate records and protecting confidentiality. I also supported insurance verification and payment processing, helping create smooth patient experiences under fast-paced conditions.

I’m now seeking a remote opportunity where my communication, organization, and customer support skills can help customers confidently and help me grow further through real-world support responsibilities.