Mirabel Tebid

I’m a Customer Service Representative/Technical Support professional with 5+ years of remote customer service experience in healthcare and technical support environments. I handle high-volume inbound call handling, scheduling, billing inquiries, and issue resolution while delivering clear, compassionate, and respectful communication to ensure a positive patient experience.

I specialize in healthcare support—appointment scheduling, insurance verification, patient intake, and HIPAA compliance—alongside technical assistance for hardware, software, and connectivity issues. I resolve most problems on first contact by guiding users through step-by-step troubleshooting and system setup, and I maintain accurate CRM documentation, ticket management, and escalations while meeting performance metrics for call handling time, quality assurance, and adherence.