Eshe Martin
@eshemartin
Customer Service Representative skilled in sales, troubleshooting, and high-volume support that keeps customers satisfied.
United StatesWhat I'm looking for
I’m a Customer Service Representative with extensive experience in the customer service environment and sales. I generate new prospects, train existing customers, troubleshoot technical problems, and manage/tracking returns with a steady, customer-first approach.
In remote roles, I handle customer inquiries through phone, email, and other documentation workflows while ensuring service level agreements (SLAs) are met or exceeded. I record call outcomes in account history, research questions, and respond promptly so customers get accurate answers without delays.
At the front desk, I book, reschedule, and confirm appointments, manage intake, and keep information organized through paperwork, scanning, and digitization. I also handle patient payments and insurance claims—verifying coverage and submitting claims—while greeting patients and keeping the schedule running smoothly.
I thrive under pressure because I’m organized, a critical thinker, and a creative problem solver. From resolving shipping issues with calm technical assistance to using tools like genesis and Outlook for accurate data entry, I bring excellent communication and empathy to every interaction.
Experience
Work history, roles, and key accomplishments
Front Desk Receptionist
New Concept Dental / Society Hill Dentistry
Jan 2024 - Jan 2025 (1 year)
Booked, rescheduled, and confirmed patient appointments while managing the dentist’s schedule and intake process. Handled patient payments and insurance claim filing by verifying coverage and submitting claims.
Answered customer calls and basic inquiries, researched requests, and coordinated timely responses to appropriate parties. Processed customer requests (fax, phone, mail) and maintained service levels while documenting call history and results.
Customer Service Representative
PeopleShare
Jan 2021 - Jan 2022 (1 year)
Handled 50+ customer interactions per day, providing detailed, polite service to support retention and satisfaction. Collected customer contact details for entry into service software and managed inbound calls for insurance policy coverage, updates, and renewals.
Front Desk Receptionist / Customer Service Rep
Dental Dreams
Jan 2018 - Jan 2021 (3 years)
Supported daily front-desk operations by managing office supplies, filing, photocopying, and faxing. Contacted patients to answer questions, schedule appointments, and process payments using dental office software.
Handled 90+ calls and retrieved customer data to provide tracking information. Resolved shipping issues with basic technical assistance, maintaining a ~90% resolution rate while staying calm and courteous during customer dissatisfaction.
Education
Degrees, certifications, and relevant coursework
Parkway Center City High School
High School Diploma
Earned a High School Diploma in 2017.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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