Open to opportunities

Yemi Arowa

@yemiarowa

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Operations manager with expertise in customer service and IT support.

Nigeria

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What I'm looking for

I am seeking a role that allows me to leverage my operations management skills while fostering customer satisfaction and team collaboration.

I am a dedicated professional with a strong background in operations management and customer service delivery, particularly in fast-paced environments. My experience spans various roles, including customer representative and business development, where I have honed my skills in client relationship management and market analysis.

Throughout my career, I have successfully resolved customer complaints, contributed to team efforts, and kept management informed through regular reporting. My technical background as an Assistant Network Engineer has equipped me with valuable IT skills, enhancing my ability to support operational needs effectively.

Experience

Work history, roles, and key accomplishments

Current

Customer Representative Officer

Current

AFTRADE CONSTRUCTION & BUILDING COMPANY

Aug 2023 - Present (1 year 10 months)

Served customers by selling company products and satisfying their needs, while also monitoring competition and managing client relationships. Resolved customer complaints by investigating and developing solutions to reduce issues, and contributed to team efforts by submitting daily and weekly reports to management.

Customer Service Sales Market Research Client Relationship Management Reporting

Sales/Business Development Officer

CONSOLIDATED HALLMARK INSURANCE LIMITED

Jan 2021 - Present (4 years 5 months)

Managed negotiations with clients and ensured efficient delivery of business requirements. Assisted in managing existing clients through regular communication, performed market surveys on trends, and identified risks and backlogs in process requirements. Developed comprehensive business proposals.

Sales Business Development Client Management Negotiation Survey Risk Management Proposal Development

Assistant Network Engineer

LAGOS STATE MINISTRY OF HEALTH (ICT UNIT)

Jan 2017 - Present (8 years 5 months)

Assisted in the completion of monthly maintenance on all network equipment installed and performed hardware and software installations. Troubleshooted LAN issues within the office environment and performed monthly repairs of hardware in the server room and other units.

Maintenance Installation LAN Troubleshooting IT Support

Education

Degrees, certifications, and relevant coursework

Crawford University

B.Sc. (Hons), Information and Communication Technology

Graduated with a B.Sc. (Hons) in Information and Communication Technology. The curriculum focused on the integration of information systems and communication technologies.

Alison

Diploma, Information and Management System

Completed a diploma program in Information and Management System through Alison. This program provided foundational knowledge in managing information systems.

Alison

Diploma, Customer Service

Obtained a diploma in Customer Service from Alison. The course covered essential principles and practices for effective customer interaction and support.