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LAURA OJEZUA

@lauraojezua

Operations Manager in storage and facilities services, managing customer relations and daily planning to keep service delivery reliable.

Nigeria

Message

In my current Operations Manager role in storage and facilities services, I manage customer relations and serve as the main contact for inquiries, requests, and issue resolution. I also plan daily operations and maintain facility and security standards to support reliable service.

Previously, I responded to customer inquiries and resolved complaints in logistics, and supported customers with accounts and services in banking. I’m completing a Master of Information Technology at the University of Lagos.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

Storage & Facilities Services

Aug 2022 - Present (4 years 2 months)

Manage customer relations to maximize retention and serve as primary point of contact for inquiries and issue resolution. Lead daily planning to ensure consistent service delivery and maintain operational standards.

Customer Relationship Management Customer Retention Operations Management Service Delivery Facilities Management Security Systems

Customer Service Representative

Logistics

Mar 2020 - Jun 2022 (2 years 3 months)

Responded to customer inquiries via phone, email, and chat, resolved complaints, and maintained accurate records. Tracked inbound and outbound items and built customer relationships to improve retention.

Customer Service Complaint Resolution Record keeping Data Entry Logistics Communication Skills

Customer Relationship Officer

Banking

Sep 2015 - Sep 2016 (1 year)

Assessed and addressed customer needs, educated customers on products, and processed account openings and transactions. Logged call information and built long-term customer relationships.

Customer Relationship Management Banking Account Management Data Entry Communication Skills

Business Studies Teacher

Unknown

Mar 2013 - Feb 2014 (11 months)

Assessed individual student strengths and weaknesses to tailor support. Also answered incoming calls and provided information as an Administrative Intern.

Teaching Student Assessment Communication Skills Administrative Support