Robert David
@robertdavid
Tech-savvy customer support specialist focused on enhancing customer satisfaction.
NigeriaWhat I'm looking for
I am a highly organized and tech-savvy customer support specialist with a strong background in creating innovative customer service strategies. My experience spans over a decade, where I have successfully improved customer satisfaction and streamlined processes across various roles.
Currently, I serve as a Customer Service Executive at Primal Haulage & Multi Services Ltd, where I respond to customer inquiries and resolve issues efficiently. My previous roles as a Performance Analyst and Team Lead in Network Operation Center have equipped me with excellent problem-solving skills and the ability to work collaboratively in team environments. I am passionate about leveraging technology to enhance customer experiences and drive organizational success.
Experience
Work history, roles, and key accomplishments
Customer Service Executive
Primal Haulage & Multi Services Ltd
Jan 2022 - Present (3 years 5 months)
As a Customer Service Executive, I respond to customer inquiries via email, phone, and chat, resolve product issues, and provide recommendations. I collaborate with departments to enhance customer satisfaction and assist in onboarding new customers.
Performance Analyst
Tyllium Nigeria Limited
Jan 2017 - Jan 2022 (5 years)
In my role as a Performance Analyst, I tracked power outages, provided real-time updates to customers, and ensured prompt resolution of issues. I compiled reports and identified performance issues to enhance service delivery.
Team Lead, Network Operation Center
Uppercrest Limited
Jul 2012 - Jan 2017 (4 years 6 months)
As Team Lead, I oversaw the management of over 800 telecommunication sites, provided first-level support in troubleshooting, and managed fault logs. I prepared reports and ensured optimal performance of staff.
NOC Engineer
Netrux Global Concepts
Jan 2009 - Jul 2012 (3 years 6 months)
As a NOC Engineer, I monitored network nodes, diagnosed faults, and ensured timely resolution of trouble tickets. I worked closely with vendors and clients to maintain network performance.
Education
Degrees, certifications, and relevant coursework
UBUniversity of Benin
Bachelor of Science, Business Analytics
2024 -
Studied Business Analytics with a focus on Excel to enhance data-driven decision-making skills.
UBUniversity of Benin
Bachelor of Science, Computer Science
2006 -
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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