Open to opportunities

Robert David

@robertdavid

Message

Tech-savvy customer support specialist focused on enhancing customer satisfaction.

Nigeria

Message

What I'm looking for

I seek a role that values innovation in customer service and offers growth opportunities.

I am a highly organized and tech-savvy customer support specialist with a strong background in creating innovative customer service strategies. My experience spans over a decade, where I have successfully improved customer satisfaction and streamlined processes across various roles.

Currently, I serve as a Customer Service Executive at Primal Haulage & Multi Services Ltd, where I respond to customer inquiries and resolve issues efficiently. My previous roles as a Performance Analyst and Team Lead in Network Operation Center have equipped me with excellent problem-solving skills and the ability to work collaboratively in team environments. I am passionate about leveraging technology to enhance customer experiences and drive organizational success.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Executive

Current

Primal Haulage & Multi Services Ltd

Jan 2022 - Present (3 years 5 months)

As a Customer Service Executive, I respond to customer inquiries via email, phone, and chat, resolve product issues, and provide recommendations. I collaborate with departments to enhance customer satisfaction and assist in onboarding new customers.

Customer Service Problem Solving Communication Skills Microsoft Office Team Collaboration Customer Relationship Management

Performance Analyst

Tyllium Nigeria Limited

Jan 2017 - Jan 2022 (5 years)

In my role as a Performance Analyst, I tracked power outages, provided real-time updates to customers, and ensured prompt resolution of issues. I compiled reports and identified performance issues to enhance service delivery.

Performance Tracking Reporting Data Analysis

Team Lead, Network Operation Center

Uppercrest Limited

Jul 2012 - Jan 2017 (4 years 6 months)

As Team Lead, I oversaw the management of over 800 telecommunication sites, provided first-level support in troubleshooting, and managed fault logs. I prepared reports and ensured optimal performance of staff.

Team Leadership Network Management Troubleshooting Reporting Resource Management Performance Optimization

NOC Engineer

Netrux Global Concepts

Jan 2009 - Jul 2012 (3 years 6 months)

As a NOC Engineer, I monitored network nodes, diagnosed faults, and ensured timely resolution of trouble tickets. I worked closely with vendors and clients to maintain network performance.

Troubleshooting Reporting