Yeabsra Fiker

Developed strategic partnerships to drive sustained growth, managing key accounts to maintain customer satisfaction. Executed product launches and conducted market research to identify business opportunities.

Managed business development activities including maintaining contact and meeting records and implementing sales strategies to maximize product uptake and profitability. Coordinated with marketing on promotional tracking KPIs and supported ongoing team training and lead generation.

Researched and identified potential clients and markets, using outbound and inbound leads to assess fit with the company’s ideal customer profile. Qualified prospects on interest, budget, and decision-making authority, and ensured smooth handoff to sales executives.

Implemented a web-based integrated billing system and contributed to documentation and architecture design for related transport and water billing systems. Conducted requirement analysis for membership and volunteer management systems and supported deployment with training and customer assistance.

Conducted market research and analyzed market trends and competitor strategies to support business decisions and expansion opportunities. Prepared import/export documentation and developed and executed outbound sequences to pursue opportunities.

Managed operations by translating goals into tasks, timelines, and priorities, delegating work to managers and teams and following up to ensure execution matched the plan. Supported hiring coordination, identified delays and inefficiencies early, and ensured documentation and responsibilities were clearly defined.

Grade: GPA above 3.0

Activities and societies: Volunteering and church participation certificate.

Bachelor of Science in Software Engineering from Hilcoe School of Science and Technology (Addis Abeba), completed with a GPA above 3.0.