YC Chen

▪ Took a planned break to focus on health recovery. Fully recovered and ready to return to full-time work.

▪ Drove end-to-end, multi-product SaaS implementations for global customers across APAC and EMEA, leading projects from discovery and solution alignment through go-live and adoption.
▪ Managed 15–25 concurrent implementation and customer onboarding projects, ensuring successful go-lives, timely revenue activation, and a 100% on-time delivery record.
▪ Led customer discovery sessions, strategic kic

▪ Led customer operations and service delivery for highest-priority enterprise operators, ensuring business continuity through timely communication of product, API, back-office, and operational changes.
▪ Managed high-impact incidents and critical escalations by coordinating Support and Engineering teams, minimizing customer impact through effective operational judgment.
▪ Standardized operational

▪ Responded to commercial inquiries from operators, providing timely guidance and support.
▪ Designed and recommended promotional incentives and campaigns to drive revenue growth.
▪ Delivered on clients’ custom requests, ensuring satisfaction and alignment with business objectives.

▪ Built and maintained long-term merchant relationships to expand product offerings and drive revenue growth.
▪ Negotiated and closed high-value hotel partnerships, including flash sale packages and promotional campaigns.
▪ Partnered with marketing teams to optimize campaign exposure and maximize bookings.
▪ Analyzed booking data to provide consultancy to hotels and recommend product adjustments.

▪ Increased Expedia property listings by 35% through strategic acquisitions of chain hotels, independent hotels, hostels, and Bed & Breakfasts.
▪ Exceeded acquisition targets, achieving 130% of quarterly quota.
▪ Identified and prioritized high-value prospects through market analysis and competitor research.
▪ Generated new partnerships via seminars, industry events, cold outreach, and Salesforce

▪ Managed top-performing hotels in the Taipei market, driving 62% YoY revenue growth and 148% YoY booking growth.
▪ Identified and grew lower-tier accounts into top-tier partners, achieving up to 10x revenue per account.
▪ Re-activated stop-sell accounts and restored partnerships through market visits and data-driven performance recommendations.
▪ Negotiated competitive rates and inventory a

▪ Worked with PM and the factory to ensure delivery time.
▪ Negotiated components’ prices with suppliers and quoted to existing and potential customers.
▪ Liaised on between customers and factory to solve production issues.
▪ Contracts review with upper management.

▪ Liaised with government ministries and maintained legal online database and intranet content.
▪ Administered corporate documents.
▪ Secretarial duties for VP and LT team visits.

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