At Village Green, I led end-to-end software implementations, system testing, and user onboarding for RealPage platforms and Zego. I also managed integrations, property onboarding, user access configurations, and staff training.
At RealPage, Inc., I independently managed platinum support for enterprise accounts representing over $20 Million in Annual Contract Value. I served as the technical liaison between clients and Development, Product Management, Sales, and Support on complex software issues.
I analyzed customer interaction data to optimize resolution pathways, resulting in 20% faster response times and a 15% increase in positive client feedback. I also authored technical documentation and configuration guides to standardize global support procedures.
Earlier at Village Green, I provided tier-2/tier-3 support for lead management software and prepared budget guidelines for 160 real estate properties. I hold a B.A. in Graphic Design and The Fundamentals of Digital Marketing certification from Google Digital Garage.
