I'm looking for a remote role in Customer Success, Operations, or Project Coordination. I bring experience in stakeholder management, cross-functional collaboration, customer experience, and operational support. With a background in eCommerce, retail, and project coordination, I enjoy improving processes, supporting teams, and delivering positive customer outcomes.
Looking for a job
YI YING LIN
@yiyinglin
Marketing Operations and Project Coordination professional experienced in cross-functional collaboration, stakeholder management, localisation support
TaiwanWhat I'm looking for
I'm a Marketing Operations and Project Coordination professional with experience supporting cross-functional teams, stakeholder management, and business operations across e-commerce, luxury retail, and project-based environments.
In my most recent role, I coordinated 20+ cross-functional projects, overseeing project documentation, stakeholder communication, milestone tracking, and operational processes to support successful project delivery and collaboration between internal teams and external partners.
Previously, I supported marketing operations, customer-facing initiatives, and business performance activities within e-commerce and luxury retail environments. My experience includes campaign coordination, performance reporting, CRM administration, localisation support, market analysis, and delivering high-quality customer experiences.
I enjoy working in fast-paced, international environments where collaboration, organisation, and attention to detail are essential. I'm particularly interested in Marketing Operations, Project Coordination, Customer Success, and Business Operations opportunities where I can contribute to efficient execution, stakeholder engagement, and business growth.
Experience
Work history, roles, and key accomplishments
MC
Project Coordinator
Metal Industries R&D Centre
Nov 2024 - Aug 2025 (9 months)
Coordinated 20+ cross-functional projects, managing project timelines, documentation, stakeholder communication, and progress tracking. Acted as the key liaison between internal teams and external partners, organised meetings, resolved coordination issues, and supported process improvements to ensure smooth project execution and successful delivery.
GU
Client Advisor
Gucci
Jul 2023 - Mar 2024 (8 months)
Delivered personalised customer experiences and built long-term client relationships in a luxury retail environment. Managed CRM records, supported client engagement initiatives, and collaborated with cross-functional teams to maintain high service standards, drive customer satisfaction, and enhance the overall customer journey.
Coordinated multi-channel marketing campaigns, promotional activities, and product launches across marketing, content, CRM, and merchandising teams. Managed marketing calendars, supported localisation projects, monitored campaign performance, and collaborated with stakeholders to ensure timely execution of marketing initiatives and customer engagement activities.
Education
Degrees, certifications, and relevant coursework
University of Bath
Master of Science in Management, Management
2020 - 2021
Earned an MSc in Management at the University of Bath from 2020 to 2021.
Soochow University
Bachelor of Arts, English Language and Literature
2012 - 2016
Completed a BA in English Language and Literature at Soochow University from 2012 to 2016.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
TaiwanAuthorized to work in
Job categories
Skills
Campaign ExecutionStakeholder ManagementCross Functional CollaborationPerformance AnalysisKPI TrackingMarket ResearchCompetitor AnalysisMicrosoft ExcelMicrosoft PowerPointKlaviyoCRM SystemsContract AdministrationProject DocumentationMeeting facilitationLocalisationCustomer Relationship ManagementCustomer EngagementClient CommunicationCustomer SuccessCustomer Retention
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