Seeking a fully remote Customer Success Manager or Customer Onboarding Manager role where I can own client relationships end-to-end — onboarding, retention, and growth. Full remote is a must; it's central to how I live and work.
Looking for a job
玟成 江
@wen-chiang
Customer Success Manager focused on onboarding, adoption, and measurable client outcomes.
TaiwanWhat I'm looking for
I bring 7 years of experience within a global fitness franchise brand, specializing in B2B customer support, onboarding, and operations management. My core expertise is driving product adoption and maximizing business value through consultative coaching and data tracking.
Key Highlights:
Account Management: Guided 6 locations, sustaining an 83% retention rate while expanding the franchise footprint to 8 locations.
Onboarding & Training: Spearheaded localized training frameworks and digital platform rollouts for 100+ employees and franchisees, tracking system adoption rates to ensure operational readiness.
Content-Led Growth: Built and managed a YouTube channel with 10,000+ subscribers, while taking on freelance content production work — including a 5-month client partnership where peak monthly inbound inquiries reached 2x the previous baseline.
As a certified HubSpot professional (Inbound & Service Hub) with a TOEIC score of 810, I excel in cross-cultural stakeholder management and high-agility remote environments, driving tangible growth value for teams and clients.
Experience
Work history, roles, and key accomplishments
WL
Digital Content Specialist
Wen's Life
Jun 2024 - May 2026 (1 year 11 months)
1. Partnered with global brands (including SPEAK and Carrefour) to design customized informational assets, simplifying product onboarding and promotional mechanics to improve user engagement.
2. Analyzed user pain points and created targeted short-form video and educational content that doubled inbound prospect inquiries.
Area Business Manager
Anytime Fitness Asia
Jul 2023 - May 2024 (10 months)
1. Coached club managers on standardized service workflows, maintaining a 4.8+ star Google rating by ensuring high-quality customer interactions across locations.
2. Led onboarding and operational setup for new locations, equipping teams with the training and frameworks needed to achieve full service readiness and consistently meet performance KPIs.
Franchise Support Manager
Anytime Fitness Asia
Feb 2022 - Apr 2023 (1 year 2 months)
1. Advised 8 club locations simultaneously, leading end-to-end onboarding for new sites while providing strategic guidance to established clubs to ensure 100% brand compliance and operational excellence.
2. Delivered troubleshooting and solution-focused guidance for complex operational issues, improving franchisee satisfaction and strengthening long-term relationships.
Learning and Development Head
Anytime Fitness Asia
Apr 2019 - Oct 2021 (2 years 6 months)
1. Acted as the primary local lead for global platform rollouts , partnering with international teams to achieve 90%+ system adoption while ensuring service quality.
2. Served as a strategic bridge between headquarters and local partners, delivering tailored training for 100+ stakeholders across digital tools, brand culture, and sales to drive long-term customer success.
AF
Club Manager
ALC (Anytime Fitness Taiwan Franchisee)
Mar 2017 - Mar 2019 (2 years)
1. Deployed as a regional troubleshooter across 5 clubs, resolving diverse operational challenges to stabilize and meet revenue and service standards.
2. Led a strategic turnaround at a key site by rebuilding teams and doubling new memberships within 3 months. Trained staff through standardized protocols to ensure significant performance gains.
PL
1. Built relationships with VIP clients by providing tailored recommendations that converted first-time buyers into loyal repeat customers.
2. Consistently exceeded sales targets and helped the team achieve top-performing status in 2015, with total store sales nearing NT$180M.
Education
Degrees, certifications, and relevant coursework
NT
National Kaohsiung University of Hospitality and Tourism
Bachelor of Business Administration, Hotel Management
2009 - 2013
Grade: A
Activities and societies: Student Association
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
TaiwanAuthorized to work in
Salary expectations
30k-45k USD
Social media
Job categories
Customer Marketing ManagerCustomer Onboarding ManagerCustomer Success ManagerOperations ManagerFranchise ManagerLearning And Development ManagerDigital Content SpecialistClient Success ManagerCustomer Success Account ManagerStrategic Customer Success ManagerSenior Manager Customer SuccessSr. Manager Of Customer SuccessArea Business ManagerLearning And Development LeadClub ManagerSales AssociateCustomer Success Operations Manager
Skills
BridgesCustomer OnboardingCustomer RetentionStakeholder ManagementLearning and DevelopmentAccount ManagementContent StrategyCross Functional CollaborationData AnalysisCRM ManagementHubSpotCustomer Success ManagementOnboardingOperational ExcellenceActive ListeningEmpatheticStrategic Accounts ManagementCoachingTraining program developmentFranchise ManagementKPI ManagementCustomer Experience ManagementShort Form Video ProductionHubSpot Service ToolsGmailRalphClient OnboardingFranchise ComplianceRemote CollaborationCoaching Club ManagersTraining DeliveryCustomer Pain Point AnalysisCreating Short VideosEducational Content CreationMembr RolloutsAF Learn RolloutsAF App Rollouts Remote
Interested in hiring 玟成?
You can contact 玟成 and 90k+ other talented remote workers on Himalayas.
Message 玟成Find your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
