jiacing chen
@jiacingchen
Associate Product Manager skilled in cross-functional coordination and stakeholder communication.
What I'm looking for
I am an Associate Product Manager with over five years of experience in customer operations and project management, focused on aligning technical deliverables with client expectations.
At Giantplus Technology I evaluate RFI/RFQ inquiries, prepare BOM cost estimates, and run weekly syncs with R&D, Sales, PJM and factory teams to resolve operational bottlenecks and ensure on-time delivery.
Previously, I led a 15-person team at TaskUs on a high-growth gaming program, managing daily operations, SLA compliance, performance coaching, and cross-department escalation to exceed quality targets.
I am adaptable and results-driven, skilled at turning complex challenges into clear action plans and uniting cross-functional teams to deliver impactful outcomes.
Experience
Work history, roles, and key accomplishments
Associate Product Manager
Giantplus Technology Co., Ltd
Jul 2024 - Present (1 year 3 months)
Act as primary liaison between clients, engineering, and factory teams to evaluate RFI/RFQ requests, prepare BOM cost estimates, and coordinate production to meet delivery timelines and resolve operational bottlenecks.
Led a 15-person team for a high-growth gaming customer program, managing daily contact center operations, driving KPIs (TPH and Quality), and partnering with Quality and Training to close knowledge gaps and improve performance.
Handled escalated gaming user issues including account and finance problems, consistently exceeding targets with TPH >18 and Quality >97.5%.
Resolved a range of gaming customer issues with strong performance metrics, contributing to service quality and operational efficiency.
Executive Assistant
J Sea Intl. Ltd
Nov 2016 - Jan 2018 (1 year 2 months)
Supported company president with strategy, import operations, basic financial analysis, and business development, driving 2M TWD in sales and managing digital marketing initiatives.
Education
Degrees, certifications, and relevant coursework
Feng Chia University
Master of Business Administration, Business Administration
2015 - 2016
Completed an International Master of Business Administration with concentration in Risk Management and Insurance, focusing on advanced business strategy and risk assessment.
Feng Chia University
Bachelor of Science, Risk Management and Insurance
2011 - 2015
Completed undergraduate studies in Risk Management and Insurance with coursework in insurance principles, financial risk analysis, and related business subjects.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
Skills
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