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jiacing chen

@jiacingchen

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Associate Product Manager skilled in cross-functional coordination and stakeholder communication.

Taiwan

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What I'm looking for

I seek a role where I can lead cross-functional teams to deliver technical products, own end-to-end project execution, and work in a collaborative, outcome-driven culture focused on client success.

I am an Associate Product Manager with over five years of experience in customer operations and project management, focused on aligning technical deliverables with client expectations.

At Giantplus Technology I evaluate RFI/RFQ inquiries, prepare BOM cost estimates, and run weekly syncs with R&D, Sales, PJM and factory teams to resolve operational bottlenecks and ensure on-time delivery.

Previously, I led a 15-person team at TaskUs on a high-growth gaming program, managing daily operations, SLA compliance, performance coaching, and cross-department escalation to exceed quality targets.

I am adaptable and results-driven, skilled at turning complex challenges into clear action plans and uniting cross-functional teams to deliver impactful outcomes.

Experience

Work history, roles, and key accomplishments

Current

Associate Product Manager

Current

Giantplus Technology Co., Ltd

Jul 2024 - Present (1 year 3 months)

Act as primary liaison between clients, engineering, and factory teams to evaluate RFI/RFQ requests, prepare BOM cost estimates, and coordinate production to meet delivery timelines and resolve operational bottlenecks.

Product Lifecycle Management RFQ Preparation Project Management

Team Lead, Gaming Project

TaskUs

Jul 2022 - Jun 2024 (1 year 11 months)

Led a 15-person team for a high-growth gaming customer program, managing daily contact center operations, driving KPIs (TPH and Quality), and partnering with Quality and Training to close knowledge gaps and improve performance.

Team Leadership Performance Coaching Quality Assurance KPIs

Escalation Team Member

TaskUs

Oct 2021 - Jun 2022 (8 months)

Handled escalated gaming user issues including account and finance problems, consistently exceeding targets with TPH >18 and Quality >97.5%.

Escalation Management Customer Support Troubleshooting Root Cause Analysis Game Account Support Quality

Teammate, Gaming Project

TaskUs

Mar 2020 - Sep 2021 (1 year 6 months)

Resolved a range of gaming customer issues with strong performance metrics, contributing to service quality and operational efficiency.

Customer Support Troubleshooting Performance Gaming Support Multilingual Communication Time Management

Executive Assistant

J Sea Intl. Ltd

Nov 2016 - Jan 2018 (1 year 2 months)

Supported company president with strategy, import operations, basic financial analysis, and business development, driving 2M TWD in sales and managing digital marketing initiatives.

Executive Support Business Development Financial Analysis Google Ads Facebook Ads PChome)Sales Strategy Product Launch

Education

Degrees, certifications, and relevant coursework

Feng Chia University

Master of Business Administration, Business Administration

2015 - 2016

Completed an International Master of Business Administration with concentration in Risk Management and Insurance, focusing on advanced business strategy and risk assessment.

Feng Chia University

Bachelor of Science, Risk Management and Insurance

2011 - 2015

Completed undergraduate studies in Risk Management and Insurance with coursework in insurance principles, financial risk analysis, and related business subjects.