Open to opportunities

Youssef Bakache

@youssefbakache

Message

Customer-focused sales and client service professional driving retention and revenue growth.

Morocco

Message

What I'm looking for

I seek a customer-facing role in sales or customer success where I can use CRM expertise, multilingual communication, and operations experience to grow revenue and improve retention.

I am a customer-focused sales and client service professional with progressive experience in commercial development, sales operations, and call-center client support. I have a track record of prospecting, promoting products, and meeting commercial targets while maintaining high customer satisfaction.

Across roles at Company X, Arrow ECS Support Center Morocco, and multiple call-center positions, I managed order follow-up, dispute resolution, CRM case handling, and multi-channel customer communications. I have supported end-to-end order validation and delivery processes and handled billing adjustments and complaints.

I excel at building and retaining client relationships, conducting outbound marketing and prospecting calls, and improving process efficiency to enhance customer experience. My language skills in Arabic, French, English and German help me support diverse customer bases.

I am motivated to contribute to a growth-oriented sales or customer success team where I can apply my operations knowledge, CRM experience, and strong communication skills to drive results and strengthen client loyalty.

Experience

Work history, roles, and key accomplishments

Current

Commercial

Current

Company X

Jan 2025 - Present (11 months)

Prospected and developed client portfolio, presented company products and services, and tracked sales to meet commercial targets.

Sales Prospecting Client Development Presentation Account Management Negotiation CRM

Sales Operation Associate

Arrow ECS Support Center Morocco

Nov 2024 - Apr 2025 (5 months)

Managed customer and supplier orders, handled validation and delivery procedures, and resolved disputes and credit notes to ensure order accuracy.

Order Management Dispute Resolution Credit Notes Process Improvement

Conseiller Clientèle

Humania ITO Morocco

Jul 2024 - Dec 2024 (5 months)

Responded to client inquiries by phone and email, resolved issues and complaints rapidly, and maintained quality relationships to foster customer loyalty.

Customer Support Phone Support Email Support Customer Retention CRM Communication

Conseiller Clientèle

Marketing Call Center

Nov 2023 - Mar 2024 (4 months)

Conducted outbound marketing and prospecting calls, provided accurate product information, and recorded client interactions in the CRM for follow-up.

Outbound Calling Telemarketing Lead Generation Prospecting Reporting

Conseiller Clientèle

Samac SA

May 2022 - Nov 2022 (6 months)

Handled inbound and outbound calls, provided assistance and support on customer requests, and tracked customer cases while processing complaints.

Inbound Outbound Calling Case Management Complaint Handling CRM Multichannel Support

Conseiller Clientèle

Foundever (ex Sitel) CRM Rabat

May 2021 - Mar 2022 (10 months)

Managed customers via CRM and phone, resolved client issues and tracked solutions, and contributed to process improvements to enhance customer satisfaction.

CRM Support Process Improvement Customer Satisfaction Ticketing Systems Quality Assurance