yazan thebian

I’m a results-driven IT Support Specialist and System Administrator with 4+ years of hands-on experience in enterprise healthcare IT environments, and 5+ years supporting hospitality and freelance clients. I focus on disciplined documentation, analytical problem-solving, and a service-oriented approach that earns trust fast.

My strongest specialty is Active Directory administration and Windows Server management, including Group Policy (GPO), DNS, and DHCP, plus Microsoft 365 support. I’ve handled endpoint security, patch management, and ransomware recovery—contributing to a successful hospital data center rebuild after an attack.

I also own real-world network reliability: I’ve installed and maintained LAN/WAN infrastructure and used PowerShell monitoring scripts and Excel-based correlation reporting to pinpoint hardware issues and support approved replacements. From workstation deployment to on-site and remote troubleshooting, I help teams reduce friction and get back to work.

I’m equally comfortable mentoring users and improving processes. As Head of the Super Users Committee, I train doctors, nurses, and admin staff to increase first-call resolution, and I build internal knowledge bases to prevent repeat tickets.