Mhamad Abdine
@mhamadabdine
IT technical support specialist delivering reliable networks and efficient user solutions.
LebanonWhat I'm looking for
I’m an IT technical support professional with a bachelor’s degree in Information Technology, focused on building stable network environments and troubleshooting issues fast. I bring strong expertise in administering and designing LANs, WANs, and onsite data center systems.
In my recent roles (IT technical support and IT support), I analyze and develop key components, maintain LAN software applications, and handle network connectivity troubleshooting using ping, tracer, and telnet. I’m responsible for communication protocols, configuration, integration, and security, including Cisco switch configuration and VLAN configuration/troubleshooting.
I also have experience that strengthens my approach to problem-solving and collaboration: I’ve worked as an Assistant IT manager managing Windows Server, Active Directory, and group policy management, and I’ve built mobile/web games as a Game developer using Unity (2D&3D), C#, Java, and ActionScript3. Beyond IT, I’ve delivered client-focused service through customer support, financial consultancy, and sales—so I bring both technical depth and real-world service mindset.
Experience
Work history, roles, and key accomplishments
IT Technical Support
TH Global Vision
May 2022 - Apr 2024 (1 year 11 months)
Administered and designed LANs, WANs, and internet/intranet in an onsite data center. Troubleshot network connectivity and resolved network problems, including Cisco switch and VLAN configuration.
IT Support
Technovision
Oct 2020 - Nov 2021 (1 year 1 month)
Installed and configured GPS-related software with devices and provided software support. Scheduled client installation appointments, tracked issues, and trained users on smartphone and system usage.
Developed 2D and 3D mobile games for Android and iOS using Unity and C#. Programmed supporting systems, created a custom game engine, and built a Flash web application using ActionScript 3.
Assistant IT Manager
Mindset Group
Jun 2018 - Dec 2019 (1 year 6 months)
Maintained organizational computer networks by configuring hardware/software and resolving technical issues. Designed and configured access points, network hardware, switches, firewalls, and routes while managing virtualized infrastructure and Windows Server/Active Directory.
Financial Consultant
Allianz SNA
Mar 2017 - May 2018 (1 year 2 months)
Developed client relationships by assessing needs and providing accurate financial and insurance solutions. Consulted with prospective and existing clients to support long-term retention and fit-for-purpose coverage.
Sales Representative
Karout Mall
Jan 2013 - Aug 2016 (3 years 7 months)
Promoted and sold products/services by presenting clear arguments to existing and prospective customers. Performed cost-benefit needs analysis, managed customer relationships, handled complaints, and conducted cold calling to generate leads.
Education
Degrees, certifications, and relevant coursework
Lebanese International University
Bachelor of Information Technology, Information Technology
2013 - 2018
Earned a bachelor’s degree in Information Technology at Lebanese International University from 2013 to 2018.
Tech stack
Software and tools used professionally
Availability
Location
LebanonAuthorized to work in
Job categories
Skills
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