Ayman Shaaban
@aymanshaaban
IT professional specializing in network engineering, systems support, and cybersecurity.
LebanonWhat I'm looking for
I am an IT professional with hands-on experience in network engineering, help-desk support, server setup, and disaster recovery. I have delivered Level 2 desktop and network support, maintained high end-user satisfaction, and completed large-scale Windows deployments.
My background includes configuring routers, switches, VPNs and firewalls, implementing backups and recovery procedures, and using remote tools to troubleshoot hardware and software. I hold CCNA 200-301 certification and have practical experience with Cisco, VMware, Windows Server, and multiple network management tools.
I am results-driven, customer-focused, and eager to apply my networking and security skills to solve infrastructure challenges and add measurable value to an IT team.
Experience
Work history, roles, and key accomplishments
Warehouse Associate
MEA Catering
Jun 2021 - Present (4 years 4 months)
Managed warehouse stock, maintained storage conditions and inventory cycle counts, handled receiving, packing, pricing and customer-facing retail activities to ensure stock accuracy.
Runner
La Siesta Hotel and Beach Resort
May 2021 - Jun 2021 (1 month)
Supported dining operations by delivering orders, attending to guest needs, maintaining cleanliness, and ensuring food presentation and safety standards were met.
Grocery Associate
Spinneys
Jun 2018 - Jul 2018 (1 month)
Maintained stock levels, created product displays, assisted customers with purchasing decisions, and ensured store safety and sanitation while handling inventory and expired items.
IT Trainee
NSSF
Jul 2017 - Aug 2017 (1 month)
Installed and maintained network cabling, configured and troubleshot networks and printers, performed backups and disaster recovery tasks, and provided desktop support and network administration.
IT Support Technician
Middle East Airlines
Oct 2016 - Nov 2016 (1 month)
Provided Level 2 help desk support to 90+ users, resolving 20+ technical issues daily with a 95% success rate and deploying Windows 7 to over 250 desktops to improve workstation consistency.
Freelance IT Technician
Self Employed
Provided freelance IT troubleshooting, server setup and maintenance, VPN and remote work solutions, and data backup and recovery services for business clients.
Education
Degrees, certifications, and relevant coursework
CIS College Khaldeh
TS1, Management Information Systems
2022 - 2023
Completed TS1 coursework in Management Information Systems focused on MIS principles and applications.
MSModern University for Business & Science
Bachelor of Science, Computer Science
2018 - 2021
Studied Computer Science coursework at the Modern University for Business & Science covering software development and systems concepts.
Bir Hasan Institute
BT3, Information Technology
2017 - 2018
Completed BT3 studies in Information Technology with practical training in networking and system administration.
CIS College Khaldeh
BT1-BT2, Information Technology
2014 - 2016
Completed BT1–BT2 studies in Information Technology focusing on fundamental IT skills and hardware/software maintenance.
Lacime High School - Khaldeh
Brevet, General Secondary Education
2012 - 2014
Obtained Brevet secondary education credential from Lacime High School in Khaldeh.
Tech stack
Software and tools used professionally
Availability
Location
LebanonAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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