Open to opportunities

Abedkm 224

@abedkm224

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I resolve hardware, software, network, and customer IT needs through hands-on support and sales.

Lebanon

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What I'm looking for

I'm looking for an IT Support, Helpdesk, or Sales role where I can apply technical knowledge, resolve user issues, explain solutions clearly, and deliver customer-focused service.

I've delivered freelance IT support and computer maintenance since 2015, diagnosing and resolving 1,000+ hardware and software issues while completing 500+ installations, upgrades, and preventive maintenance jobs.

I configure LAN/Wi-Fi networks, routers, CCTV systems, firewalls, and backup solutions for home users and small businesses. I also recommend PC components, accessories, and licensed software based on client needs, contributing to a 20% increase in sales revenue and 95%+ customer satisfaction.

My MIS background includes software testing, quality assurance, SQL database design, e-business website development, systems analysis, and Agile/Scrum and Waterfall methodologies. I'm seeking IT Support, Helpdesk, or Sales roles where I can explain technical solutions clearly and build lasting client relationships.

Experience

Work history, roles, and key accomplishments

Current

IT Support and Computer Maintenance Specialist

Current

Freelance

Jan 2015 - Present (11 years 7 months)

Diagnosed and resolved 1,000+ complex hardware and software issues for clients, ensuring minimal downtime and improved system reliability. Performed 500+ system installations, upgrades, and preventive maintenance on desktops, laptops, and peripherals, improving performance and extending device lifecycle.

hardware troubleshooting Upgrades Preventive Maintenance Customer Service Sales After Sales Support