Ahmad Dyeb
@ahmaddyeb
IT Support Specialist at LWIS-CIS supporting 590+ users and 230+ devices across school systems and classroom technology.
LebanonWhat I'm looking for
At LWIS-CIS, I provide day-to-day helpdesk support for 590+ users and 230+ devices, resolving hardware, software, and account issues across the school.
I administer Microsoft 365 and Active Directory, and maintain Windows computers, printers, smart boards, and classroom technology.
Previously at Smartech IT Solutions, I provided on-site support to client businesses, configured workstations and Windows Server, and maintained network infrastructure. My client assignments included Al-Akhbar Newspaper, ALBAB Shared Offices, and Centro Mall Lebanon.
Experience
Work history, roles, and key accomplishments
IT Support Specialist
LWIS-CIS
Sep 2022 - Present (4 years 2 months)
Provide day-to-day helpdesk support for 590+ users and 230+ devices, resolving hardware, software, and account issues. Administer Microsoft 365 and Active Directory, manage user accounts, and support network infrastructure.
Client Assignment via Smartech – Al-Akhbar Newspaper
Smartech IT Solutions
Nov 2021 - Jan 2022 (2 months)
Provided on-site IT support for newspaper staff, troubleshooting hardware, software, and network issues. Handled day-to-day user support requests and maintained workstations and office equipment.
IT Support Specialist
Smartech IT Solutions
Oct 2020 - Jan 2022 (1 year 3 months)
Provided on-site technical support to multiple client businesses, setting up and configuring workstations and network infrastructure. Installed and configured Windows Server and managed users and groups in Active Directory.
Client Assignment via Smartech – ALBAB Shared Offices
Smartech IT Solutions
May 2021 - Jul 2021 (2 months)
Diagnosed and resolved software and hardware issues for shared-office tenants. Handled server-related helpdesk requests and performed backup testing and routine maintenance.
Client Assignment via Smartech – Centro Mall Lebanon
Smartech IT Solutions
Jan 2021 - May 2021 (4 months)
Maintained networks and computer systems for mall operations, ran diagnostics, and delivered technical solutions. Monitored security systems and firewalls, and set up IT infrastructure.
Education
Degrees, certifications, and relevant coursework
Al Afak Institute of Technology
Technical Diploma, Information Technology
2019 - 2021
Pursued a Technical Diploma in Information Technology, focusing on technical skills in IT support and systems administration.
Tech stack
Software and tools used professionally
Availability
Location
LebanonAuthorized to work in
Salary expectations
Social media
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