At Mirage Cleaning Co, I administered and maintained business IT systems supporting approximately 50 users. I diagnosed Windows, application, endpoint, and connectivity issues to maintain access to day-to-day IT services.
At RoyalMedia, I provided remote technical troubleshooting across user systems, software applications, and network connectivity incidents. I investigated issues through remote diagnostics, fault isolation, and follow-up.
At CompuHouse IT, I handled escalated technical support and worked with a five-technician support team while staying involved in hands-on troubleshooting and issue resolution.
Across my other roles, I supported business systems and infrastructure in Lebanon, Kuwait, Liberia, and Ivory Coast. My technical work includes Windows Server, Active Directory, virtualization, FortiGate, backup and recovery, and Microsoft SQL Server; I also hold Microsoft, Cisco, and CompTIA certifications.
