Weam Kashouh

Managed Microsoft 365 services, user accounts, permissions, and applications. Handled account creation, email onboarding/offboarding, resource management, software troubleshooting, and network configuration and monitoring.

Administered Microsoft 365 and SharePoint environments, led the transition from Google Workspace to Microsoft 365, and managed device enrollment via Intune. Oversaw IT onboarding, training, asset documentation, and infrastructure support for office expansions.

Assisted management in operating helpdesk and customer support software. Performed installation and configuration of Windows Server 2003/2008, RAID creation, workstation assembly, hardware and software troubleshooting, and networking tasks.

Served as Showroom Assistant Manager, providing customer service and technical support. Maintained computer hardware and software and handled networking tasks such as router configuration.

Provided customer service and support, installed and troubleshot Microsoft products, assembled computers, removed viruses, and performed laptop hardware repairs. Supported customers via phone and conducted problem isolation and analysis.

Performed computer repair and handled Return Material Authorization (RMA) transactions. Led the computer assembly department and installed and configured computers.

Microsoft Certified: Azure AI Fundamentals certification obtained in November 2025.

Microsoft Certified: Azure Administrator Associate certification obtained in October 2021.

Microsoft Certified Solutions Associate: Windows Server 2016 certification obtained in December 2020.

Kaspersky Lab Certified Professional certification obtained in May 2013.

Bachelor of Science in Information Technology and Computing from Arab Open University, Lebanon, in 2010.