At Zendesk, I owned CRM operations dashboards, workflow automation, pipeline hygiene, and data integrity to support forecasting and executive reporting. I also developed process documentation and advanced CRM reports for data-driven decisions.
I built AI-powered proposal and analytics tools—Vision, SalesPilot, and GTM-Claude-Repo—that were adopted by 300+ GTM professionals. They reduced report creation time from 3 days to 10 minutes.
I designed commission structures, target tracking systems, and performance analytics dashboards, and conducted analysis programs for senior leadership. I also led territory planning for ANZ, designing 88 industry-aligned territories for 22 Account Executives.
At Flatworld Solutions Philippines, I managed the full B2B sales cycle and cultivated client relationships. I collaborated with marketing on campaigns and GTM materials, and coordinated with delivery teams to support service fulfillment and client satisfaction.
