Darwin San Gabriel

Led sales strategy and operations planning, including quarterly and annual exercises with sales leadership, scenario planning, and revenue analysis. Improved reporting cadence and drove process automation to streamline sales deliverables and decision-making.

Managed sales performance reporting and analytics, maintaining the accuracy of sales targets, coverage models, and weekly/monthly reporting cadence. Identified risks to plan and developed recommendations, while collaborating with compensation leadership on comp and quota plan alignment.

Served as primary system administrator for VXI.Salesforce.com with 100+ users, owning day-to-day admin tasks including accounts, reports and dashboards, and workflows. Supported CRM implementation and onboarding, including data migration, system audits, upgrades, and Salesforce automation for business processes.

Reviewed business processes and provided recommendations to improve efficiency and service delivery. Monitored operations, maintained system integrity and security, and advised executive management on enhancements to business processes and company structure.

Reviewed business processes and recommended improvements to efficiency and service quality, partnering with management to identify opportunities to increase profitability. Researched and resolved system issues while maintaining system integrity and security.

Supported operations by executing reports and providing expertise to acquire, manage, manipulate, and analyze data for team needs. Performed in-depth analysis, ensured operational report integrity and accuracy, and developed graphs, reports, and presentations using historical data.

Managed regional analytical and reporting projects to meet reporting goals and deadlines, designing databases, spreadsheets, and reports. Analyzed data from electronic sources and supported studies on quality performance, sales and marketing, and call recording effectiveness and program planning.

Assisted operations with day-to-day administrative tasks including attendance, myHR processes, record keeping, and new employee orientation. Supported HR communications and provided account managers with shift and day manpower capacity.

Supported operations and accounting by monitoring productivity, quality, billing, and metrics reports. Developed reporting and analysis for promotion data to support efficient management and decision-making.

Monitored production time and deliverable quality against job orders and client production briefs, escalating non-conformance and requesting specialized quality checks as needed. Performed final quality checks to ensure copy accuracy and produced production reports using a document management system.

Executed quality-related actions in accordance with project processes and requirements, ensuring proper adherence to the department’s quality system. Conducted file inspections and ensured procedures and instructions were followed to meet defined quality standards.

Assisted the branch manager and marketing officer with day-to-day administrative tasks and provided support to client and target-client interactions. Helped with routine branch support activities to enable daily operations.

Earned a Bachelor of Science in Business Administration with a major in Banking & Finance at Dr. Filemon C. Aguilar Memorial College.