Kharla Lea Daque

Manage full renewal process from quotes to customer acceptance, standardised workflows and training documentation to improve onboarding efficiency, and led process improvements that increased sales operations productivity.

Managed a residential construction project from planning through completion, overseeing schedules, budgets, and contractor coordination to deliver project milestones.

Managed demo accounts and led Post-Sales Fallout Audit to drive billing accuracy and improve customer data consistency, implementing process improvements to reduce onboarding delays.

Audited upsell referrals and resolved billing discrepancies to protect recurring revenue, produced analytical reports and dashboards, and participated in UAT for invoicing improvements.

Developed process documentation that reduced errors and improved operational efficiency, upgraded leave tracking to cut approval delays, and enhanced lead tracking for SEO campaigns.

Designed monitoring tool to reduce misuse of special pricing in APAC, built Power BI dashboard to resolve D365 migration discrepancies, and led P&L analysis to improve profitability and reporting visibility.

Managed channel distribution sales and inventory data to ensure revenue reporting accuracy, directed serial number tracking to prevent errors, and designed onboarding program to accelerate new-hire productivity.

Served as point of contact for Latin America CDM, led UAT for system improvements and ensured channel data accuracy to support sales operations.

Created global performance reports and improved peer review processes to enhance reporting accuracy and insight delivery across teams.

Delivered customer service, managed financial transactions, and led new-hire training to ensure accurate cashiering and service standards.

Completed a Bachelor of Science in Management Accounting at Xavier University – Ateneo de Cagayan from 2001 to 2005.