Renn Ruz

Designed and implemented productivity, sales, and marketing systems for the Philippine team supporting US short-term-rental clients. Oversaw end-to-end operational processes and partnered with stakeholders on sales enablement and workflow design.

Managed 3 team leads with 15 agents each (45+ FTE) supporting a US fintech client in a chat environment. Drove customer experience, QA, and productivity outcomes while maintaining strong NPS and QA standards.

Supervised 55 sales agents and 3 team leads in a high-volume telecom sales operation. Pioneered consultative selling and integrated-solution strategies to lift conversion and sales effectiveness.

Managed a 22-agent team handling pharmacy and vaccine support for a major US retail-healthcare account. Maintained agent proficiency, service quality, and compliance with healthcare support standards.

Led 10–15 agents in a high-volume customer service and sales environment. Developed coaching and performance strategies that helped the team consistently exceed quotas.

Directed a 10–15 agent B2B telecom sales team; improved closing performance through consultative sales tactics. Monitored pipeline activity, coached sellers, and reinforced sales discipline.

Handled B2B sales for event services; supported lead generation, account coordination, and client relationships.

Delivered B2B customer service support with accurate information handling and responsive resolution.