Open to opportunities

Yavela Makha

@yavelamakha

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Motivated customer-focused sales and service professional with teaching experience.

South Africa

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What I'm looking for

I seek a role where I can leverage customer service and sales experience, apply logistics training, continue learning, and grow in a supportive team-focused environment.

I am a motivated customer-focused professional with experience in sales, customer service, and online English teaching, supported by training in logistics and supply chain management. I bring practical problem-solving demonstrated by youth assessments that highlight perseverance and adaptability.

My background includes volunteer sales and customer service roles where I developed strong communication and client-relations skills, and short-term self-employed teaching that reinforced my ability to explain concepts clearly and work independently. I have formal training in inventory and stores management and intermediate computer skills.

I am dependable, scored highest on grit in a behavioural assessment, and seek opportunities where I can apply my service orientation, continuous-learning mindset, and logistics knowledge to contribute to team outcomes.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

WNS Global

Mar 2023 - Dec 2025 (2 years 9 months)

Provided customer support and service handling inquiries and issues for WNS Global from Mar 2023 to Dec 2025, maintaining service quality and resolution targets.

Customer Service Problem Solving Communication CRM Troubleshooting

Sales Representative

Outworx

Jan 2025 - Apr 2025 (3 months)

Volunteered as a sales representative, engaging customers and supporting outreach efforts across online channels from Jan 2025 to Apr 2025.

Sales Customer Engagement Communication Lead Generation CRM Outreach

Online English Teacher

Self Employed

Mar 2023 - Apr 2023 (1 month)

Delivered online English lessons to learners, improving language proficiency through structured sessions during Mar 2023 to Apr 2023.

Teaching Lesson planning English Language Communication Classroom Management

Education

Degrees, certifications, and relevant coursework

Unknown (TEFL certificate provider)

TEFL Certificate, Education / Teaching

2018 - 2018

Completed a TEFL certificate and a teacher record certificate (professional/industry-accredited short course) between May 2018 and June 2018.

Kwamasosha High School

Grade 12 / NQF Level 4, General Secondary Education

2017 - 2017

Completed Grade 12 (NQF Level 4) with subjects including English (80–100%), IsiZulu (80–100%), Mathematics (60–69%), and Physical Science (40–49%).

Nelson Mandela University

Advanced Diploma, Logistics and Supply Chain Management

2019 -

Partially completed Advanced Diploma (NQF Level 7) in Logistics and Supply Chain Management; study status listed as partially complete as of March 2019.