Open to opportunities

Mathemba Goba

@mathembagoba

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BA Environmental Management graduate and passionate customer service representative.

South Africa

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What I'm looking for

I am looking for a role that values creativity and collaboration, offering opportunities for growth.

I am a dedicated BA Environmental Management graduate with a strong passion for teaching and customer service. With over a year of experience in online English teaching and customer service roles, I have developed a unique skill set that combines effective communication and innovative teaching methods. My experience as a teacher assistant and environmental educator has equipped me with the ability to engage students and foster a positive learning environment.

Throughout my career, I have demonstrated my commitment to improving customer experiences and streamlining administrative processes. My role as a customer service representative has honed my ability to manage customer queries efficiently while maintaining confidentiality and ensuring satisfaction. I thrive in collaborative environments and am adept at working remotely, making me a valuable asset to any team.

Experience

Work history, roles, and key accomplishments

Lead Generation

We Whiten

Jan 2024 - Dec 2024 (11 months)

Created engaging video content from customer experiences and interacted with followers to build community. Utilized social media strategies to enhance visibility.

Video Production Social Media Management Customer Engagement Content Creation Community Building

Teacher Assistant

Umlazi Comtech High School

Nov 2021 - Aug 2023 (1 year 9 months)

Assisted educators with lesson preparation and provided support to students. Managed the school library and performed administrative duties to enhance student learning.

Administrative Support Data Collection Communication Team Collaboration

Online English Teacher

iTutor Group

Jun 2019 - Jul 2021 (2 years 1 month)

Taught English to over 1000 students of various ages through online platforms. Developed lesson plans focusing on fluency, business English, and grammar, while providing detailed feedback on assessments.

Lesson planning Communication Feedback Classroom Management

Environmental Educator (Volunteer)

Phangisa Primary School

Jan 2019 - May 2019 (4 months)

Facilitated environmental education programs for students, promoting awareness and pro-environmental behaviors. Integrated practical activities into the curriculum.

Environmental Education Curriculum Development Community Engagement Teaching Facilitation

Customer Service Representative

CCI South Africa

Jan 2017 - Jan 2019 (2 years)

Managed customer inquiries and provided support by answering calls, resolving billing issues, and ensuring customer satisfaction. Maintained confidentiality of customer data and handled complaints effectively.

Customer Service Communication Problem Solving Data Entry Conflict Resolution