Open to opportunities

lundikazi Matinise

@lundikazimatinise

Message

Organized customer service professional skilled in client communication and appointment setting.

South Africa

Message

What I'm looking for

I seek a customer-facing role where I can use my appointment setting and client-communication skills, grow professionally, and work in a supportive, fast-paced team.

I am an organized, friendly and proactive customer service professional with over 2 years of experience in client communication, customer service, outreach and appointment coordination.

I have worked in both face-to-face and remote roles, using tools like GoHighLevel to manage leads and schedule appointments, and I consistently deliver personalized service while resolving customer concerns.

My background includes roles as an appointment setter, online English teacher, customer service assistant and store clerk, where I strengthened communication, time management and attention-to-detail skills.

I am passionate about learning new skills, improving my customer service approach, and contributing to teams in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Appointment Setter

Unknown

Jan 2024 - May 2024 (4 months)

Made outbound cold calls and sent direct messages to prospects, set and managed appointments using GoHighLevel CRM, and improved client follow-up and relations over a 5-month period.

Outbound Calling Appointment Setting GoHighLevel CRM Management Lead Qualification Time Management Communication

Customer Service Assistant

Unknown

Sep 2022 - Aug 2023 (11 months)

Greeted and assisted customers, provided personalized product recommendations, prepared beverages, and maintained store presentation and service quality over a one-year period.

Customer Service Point of Sale Product Recommendations Cash Handling Attention To Detail Communication Time Management

Online English Teacher

Unknown

Mar 2023 - Jun 2023 (3 months)

Delivered personalized online English lessons, maintained organized student progress records, and improved learner confidence through clear guidance during a 4-month engagement.

Lesson planning Online Teaching Communication Record keeping Student Engagement Feedback

Customer Service Representative

Unknown

Jul 2022 - Oct 2022 (3 months)

Responded to customer queries via email, sent quotations and follow-ups, and ensured clear communication and issue resolution during a 4-month role.

Email Support Quotation Management Communication Time Management

Store Clerk

Unknown

Nov 2019 - Nov 2020 (1 year)

Assisted customers with product selection, handled lay-by, credit and cash transactions accurately, and maintained store cleanliness and product displays during a one-year tenure.

Retail Sales Cash Handling Communication