Open to opportunities

Yasser Mod

@yassermod

Message

I support POS systems, resolve L1/L2 issues, and deliver responsive customer support across distributed teams.

Lebanon

Message

What I'm looking for

I'm looking for an IT support role where I can troubleshoot hardware, software, account-access, and POS issues, support users through clear communication, and help improve support processes and response times.

I've supported POS systems across Basic Outlet Stores branches in Beirut, helping maintain uptime and smooth daily operations while providing device setup and technical support for HQ staff.

In remote IT and customer support roles, I resolve PC, software, account-access, and platform issues for international clients and internal teams. I manage chat and email tickets, prioritize urgent cases, document recurring issues, and communicate clearly in Arabic and English.

Experience

Work history, roles, and key accomplishments

Current

IT Support & Customer Support Agent

Current

International IT Support & Troubleshooting Trading Company

Jan 2024 - Present (2 years 7 months)

Provided remote IT and customer support to international clients and internal teams, troubleshooting PC/software issues and handling customer tickets via chat and email.

Remote Support Help Desk Support Ticketing MaintainX SLA Troubleshooting Windows Support

IT Specialist

Basic Outlet Stores

Jan 2022 - Dec 2024 (2 years 11 months)

Monitored and supported POS systems across multiple store branches to ensure uptime and smooth daily operations. Provided end-user technical support to HQ staff, including device setup and issue resolution.

POS systems Troubleshooting end user support Documentation SOPs TCP IP DNS DHCP VPN

Customer Support Agent

Web3 Company

Jan 2021 - Dec 2022 (1 year 11 months)

Supported clients and investors by resolving inquiries related to technical PC issues and crypto-related topics, maintaining high customer satisfaction through timely communication.

Customer Support Technical Support