Unkown User
@unkownuser
I resolve remote Windows support issues and build business system integrations.
LebanonWhat I'm looking for
I've supported 50+ individual and small-business clients and delivered IT technician services at IGE, resolving Windows, hardware, application, and network issues remotely and on-site. I configure workstations, deploy software, document environments, and keep users productive through clear, practical support.
Alongside support work, I build automation and integrations, including a Python/FastAPI service connecting WooCommerce with ERPNext for TechStore Syria and a bilingual Next.js e-commerce platform for a custom carpentry business. My CCNA certification and GRC experience with ISO 27001 and NIST help me bring networking, security, and compliance awareness to systems work.
Experience
Work history, roles, and key accomplishments
Freelance Developer
Client Engagements
Jan 2025 - Present (1 year 7 months)
Built a production Python/FastAPI integration service syncing WooCommerce storefront data with ERPNext ERP for TechStore Syria, eliminating manual double-entry. Delivered a full-stack bilingual e-commerce storefront and admin portal in Next.js and TypeScript for a custom carpentry business.
Freelance IT Support Technician
Self-Employed
Jan 2019 - Present (7 years 7 months)
Provided on-site and remote IT support to 50+ individual and small-business clients, restoring system functionality and minimizing downtime. Resolved OS failures, malware infections, software conflicts, printer faults, and network connectivity problems.
IT Technician
IGE
Mar 2025 - Mar 2026 (1 year)
Installed and configured Windows operating systems and enterprise software using deployment scripts and AnyDesk, documenting configurations in the internal knowledge base. Diagnosed and resolved hardware, OS, and application issues, reducing downtime and restoring productivity.
GRC Intern
Graxo Consulting (Pvt) Ltd
Feb 2024 - May 2024 (3 months)
Mapped controls to ISO 27001 and NIST frameworks, producing an audit-ready control set, and conducted risk assessments identifying Windows and network vulnerabilities. Implemented configuration baselines for routers and workstations and maintained compliance evidence in SharePoint.
Education
Degrees, certifications, and relevant coursework
Lebanese International University
Bachelor of Science, Information Technology
2021 - 2023
Grade: 3.7
Activities and societies: Dean's Honor List
Pursued a Bachelor of Science in Information Technology, achieving a GPA of 3.7 and being named to the Dean's Honor List.
Public Institute
Superior Technician Diploma, Information Technology
2018 - 2020
Earned a Superior Technician Diploma in Information Technology.
Availability
Location
LebanonAuthorized to work in
Job categories
Skills
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