Rafic Saab

I’m a hands-on IT Support Technician with experience providing on-site and remote technical support to individuals and small businesses. Since 2019, I’ve supported over 400 individual customers and curranty working with at least 7–12 regular organizations, including a school, retail businesses, gas stations, and medical and dental clinics.

My experience covers Windows, macOS and Linux troubleshooting, hardware and software issues, networking, storage, data recovery, system recovery, BIOS/UEFI, backups, and IP/analog CCTV systems. I also provide remote support using AnyDesk, TeamViewer, and RustDesk.

I’m experienced in diagnosing complex technical problems through systematic testing and research. Recent examples include resolving a Windows boot configuration issue where the EFI boot partition was incorrectly located on a separate HDD from the Windows installation, and diagnosing a persistent laptop system freeze by systematically testing memory, storage, temperatures, drivers, operating systems, and graphics hardware until the discrete GPU was identified as the source of instability.

I communicate technical issues clearly to both technical and non-technical users and use tools such as ChatGPT and Google Gemini for technical research, problem-solving, information analysis, documentation, and productivity. My earlier experience as an Account Manager also strengthened my communication, coordination, and client-support skills.