At Telesupport International (TSI), an ITG Company, I provided advanced technical support for escalated hardware, software, network, and system issues. I also optimized support workflows and created SOPs for troubleshooting, ticket handling, and escalations.
I supported CRM operations, including data accuracy, tagging, segmentation, and reporting, and monitored tools and platforms for reliable data flow. I collaborated with IT and product teams to address recurring issues with preventive, long-term solutions.
Earlier, as a PC Maintenance Technician at Hi-Tech Company, I diagnosed and repaired computer hardware and installed and configured operating systems and software. I also supported customers by phone and email, resolving approximately 10–15 issues per day.
