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Mouhammad Chehab

@mouhammadchehab

Message

I deliver first-line technical support for connectivity, device, account, and application issues.

Lebanon

Message

What I'm looking for

I'm looking to grow in IT support, troubleshooting, networking, and cybersecurity while helping users resolve technical issues through clear communication and structured problem-solving.

At ITG Holding, I provide first-line technical support for customer connectivity, device, account/login, service-access, and application issues through email, chat, phone, ticketing systems, and remote support.

I troubleshoot Wi-Fi, routers, modems, DSL/FTTH, device configuration, software access, and network issues using structured diagnostics. I document cases clearly, guide non-technical users step by step, and escalate complex incidents with the technical details needed for investigation.

I'm completing a Computer Science degree while building practical foundations in Windows, Linux, SQL, networking, web security, Git/GitHub, and CTF challenges.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Agent

Current

ITG Holding

Jan 2025 - Present (1 year 7 months)

Provide first-line technical support via email, chat, phone, and ticketing systems, troubleshooting connectivity, device, and application issues. Guide users through step-by-step solutions, document cases, and escalate complex incidents.