Yasmine Sayed

YS

Looking for a job

Yasmine Sayed

@yasminesayed

Customer Service Specialist at Talabat resolving customer issues across social media and live chat.

What I'm looking for

I'm seeking to contribute to a forward-thinking SaaS environment focused on customer loyalty, product adoption, and long-term customer success.

At Talabat, I manage customer inquiries across social media and live chat, resolving complaints and technical issues while coordinating with restaurants and delivery partners on order problems.

I also monitor social conversations and reviews, identify trends, and share customer feedback to support continuous improvement. I personalize responses to fit the brand tone and work to meet response-time, resolution-rate, and CSAT benchmarks.

Previously, I was a Senior Customer Service Specialist at Vodafone Egypt – SME (Enterprise Accounts), where I handled escalated client complaints and collaborated with team leaders on complex technical or billing issues. I also worked as a Telemarketing Advisor at Amer Group, conducting outbound campaigns and negotiating agreements with clients and brand ambassadors.

Experience

Work history, roles, and key accomplishments

TA

Current

Customer Service Specialist

Current

Talabat

Nov 2024 - Present (1 year 11 months)

Manages high volumes of customer inquiries across social media and live chat, resolves complaints and technical issues, and coordinates with partners to ensure satisfaction.

CRM Social Media Management Social Listening Customer Support Issue Resolution KPI Tracking CSAT

VE

Senior Customer Service Specialist

Vodafone Egypt

Dec 2017 - Oct 2023 (5 years 10 months)

Managed escalated complaints for enterprise clients, delivered omnichannel support, and upsold services to drive revenue and retention.

CRM Omni Channel Support Upselling Customer Retention Escalation Management Data Analysis

AG

Telemarketing Advisor

Amer Group

Aug 2016 - Aug 2017 (1 year)

Conducted outbound sales campaigns, negotiated agreements, and launched promotions to boost brand awareness and sales.

Telemarketing Sales Negotiation Customer Segmentation Campaign Management

Education

Degrees, certifications, and relevant coursework

UD

Udemy

Customer Service & Communication, Customer Service

Completed certification in Customer Service and Communication in 2019.

UD

Udemy

ICDL, Computer Skills

Completed ICDL certification covering computer skills in 2019.

UD

Udemy

Time Management, Time Management

Completed Time Management certification in 2018.

UD

Udemy

Technical Support Essentials, Technical Support

Completed Technical Support Essentials certification in 2018.

UD

Udemy

Public Speaking and Presentation Skill, Public Speaking

Completed Public Speaking and Presentation Skill certification in 2017.

CU

Cairo University

Bachelor's Degree, History

Bachelor's degree in History from the Faculty of Arts, Cairo University, graduated in May 2016.

Tech stack

Software and tools used professionally

Salesforce

Intercom

Google Drive

Trello

Microsoft Excel

FreshDesk

Microsoft Word

Microsoft PowerPoint

Availability

Looking for a job

Location

Egypt

Authorized to work in

Salary expectations

60k+ USD

Job categories

Customer Service Customer Experience Specialist Customer Success Specialist Customer Support Specialist

Skills

Customer Service Customer Experience Customer Support Customer Success SAAS Product Support Customer Health Monitoring Proactive Customer Communications Issue Resolution Issue Tracking Bug Escalation Customer Voice and Voice of Customer (VoC) Analytics Customer Feedback Analysis CRM Systems Omni Channel Support Social Media Management

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