Open to opportunities

Radwa Tariq

@radwatariq

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Customer Experience and Digital Engagement Specialist with 7+ years of experience.

Egypt

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What I'm looking for

I am looking for a role that values customer-centric service and offers opportunities for growth in digital marketing and customer experience.

I am a Customer Experience and Digital Engagement Specialist with over 7 years of experience in eCommerce, telecommunications, and beauty retail. My journey has been defined by a commitment to delivering premium customer support and resolving complex issues with empathy and efficiency. I thrive in fast-paced environments, leveraging my strong attention to detail and proven accuracy to enhance customer satisfaction.

Throughout my career, I have successfully spearheaded digital marketing strategies that significantly increased brand visibility and customer engagement. My role as a Customer Support & Sales Manager at Dantellebeauty.bh allowed me to manage end-to-end order processing while ensuring operational efficiency. I have also developed comprehensive online marketing strategies at Nailzy.eg, focusing on driving sales revenue and optimizing customer journeys through data-driven insights.

Experience

Work history, roles, and key accomplishments

Current

Customer Support & Sales Manager

Current

Dantellebeauty.bh

Mar 2016 - Present (9 years 4 months)

Provided premium customer support and managed end-to-end order processing and logistics, consistently ensuring high customer satisfaction and operational efficiency. Spearheaded and executed successful digital and social media marketing strategies, significantly scaling brand visibility and online following while driving customer engagement and revenue growth.

Customer Support Order Processing Logistics Digital Marketing Social Media Marketing Customer Engagement Revenue Conflict Resolution CRM

Online Marketing & Sales Manager

Nailzy.eg

Mar 2023 - May 2025 (2 years 2 months)

Developed and executed comprehensive online marketing strategies across digital channels, driving brand awareness, customer engagement, and sales revenue. Managed the entire customer journey, from lead generation and digital campaigns to post-purchase support and customer retention.

Online Marketing Digital Marketing Customer Journey Lead Generation Customer Retention Performance Analytics Data Insights Customer Satisfaction Conversion Rate Optimization

Customer Support Representative

Vodafone Ireland

Sep 2013 - Dec 2015 (2 years 3 months)

Provided exceptional customer support and comprehensive issue resolution for Vodafone Pay As You Go subscribers within a high-volume contact center, utilizing inbound calls, emails, and live chat platforms. Assisted customers with account management, complex billing inquiries, service activations, and technical troubleshooting for mobile network and data-related issues.

Customer Support Account Management Billing Technical Troubleshooting CRM Systems Cross Functional Collaboration Product Knowledge

Education

Degrees, certifications, and relevant coursework

Arab Open University (Bahrain) & The Open University (UK)

Bachelor of Business Administration, Business Administration (Systems)

Completed a Bachelor of Business Administration with a specialization in Systems. The program was a collaborative effort between Arab Open University (Bahrain) and The Open University (UK).