At e& Egypt (Etisalat Misr), I manage enterprise customer escalations and network-related complaints for high-value corporate accounts.
I coordinate with RF, transmission, field operations, and service management teams to resolve customer-impacting issues. I also handle strategic and VIP accounts while supporting customer retention initiatives.
I prepare executive-level reports and presentations on strategic corporate accounts and network status updates, and act as a liaison between technical departments, sales teams, and customer-facing stakeholders.
I collaborated with IT teams to create automated proactive monitoring and reporting processes for strategic corporate sites. Earlier at e& Egypt (Etisalat Misr), I handled complaints about network, services, and telecom products, supported issue resolution, and delivered training on back-office operations.
