Yasmine User

I am a dedicated and solutions-oriented professional with 8 years of experience in providing exceptional customer service across multiple channels, including phone, email, chat, and in person. My expertise lies in problem-solving and issue resolution, ensuring customer satisfaction through clear communication and empathy. I have a proven ability to build strong relationships, improve customer retention, and contribute to team success in fast-paced environments.

In my recent role as a Customer Success Associate at Evolution Gaming, I assisted new casino operators and platform users with onboarding, guiding them through account setup and user interface customization. I served as the main point of contact for clients, addressing inquiries and technical issues promptly. My commitment to enhancing the customer experience led to organizing training sessions and webinars, helping clients optimize their use of our live casino solutions.

Throughout my career, I have consistently demonstrated my ability to stay calm under pressure and build rapport quickly with customers. My experience as a Customer Experience Representative and Customer Service Representative has equipped me with the skills to handle a wide range of inquiries, educate clients about our offerings, and provide personalized solutions that drive engagement and revenue.